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Much has changed with the way commerce is conducted worldwide over the last 20 - 30 years, but it seems not much of that change has been embraced by the small to medium size independent office products and office supplies dealerships.

It used to be that an integrated information technology platform was restricted to big enterprises with budgets available to support multi-million dollar implementations of mainframe-based enterprise systems such as SAP, Oracle, etc.

After two start-ups and ten years of building fully integrated information technology platforms on which to operate them, I have concluded the following two key points: